Call now : (956) 272 4676

Call now : (956) 272 4676

EMPLOYEE  DEVELOPMENT

Well-trained employees are the key to your business success. Studies have shown that the most successful, productive employees are those who have received extensive training. They are the best of the best, often having the strongest stake in the company’s future.

 

 In an ideal world, you would be able to hire people who already possess the exact skills your business needs. But in today’s competitive labor market, demand for skilled workers far exceeds supply.

 

 That is where training comes in. Not only does instruction arm your employees with needed professional or technical skills, but it also shows that you are invested in them and interested in bringing them with you into the company’s future. This helps keep workers motivated and involved.

 

It is easy for businesses to forget that in today’s world of high technology, people are and will continue to be the most important asset they have. However, many businesses give little thought to the importance of developing the talents of their employees, thus lack the necessary development training.

 

 People remain the most challenging aspect of any business, yet are the most critical to its success. That’s why 360 Solutions has created a comprehensive, in-depth "people development" training system.

 

 The program focuses on 5 Essentials for Optimizing People Development:

 

1. Hiring the right people

2. Education

3. Sales training

4. Building high performance teams

5. Leadership development

 

Through our team of experts, we have tapped into 30 years of research and marketplace application to break through a complex issue and create a system that is easy to execute and provides quick results.

Phases of Organizational Growth

 

Phase 1: Chaos

 

Inconsistent results

Processes, structures & systems not in place

Inadequate resources

Lack of clear direction & goals

Shifting priorities

Unclear policies & procedures

Lack of teamwork

 

Phase 2: Stability

 

Consistent performance results

Basic processes, structure & systems in place

Adequate resources in place

Clarity of goals & direction

Consistency of priorities

Well-defined policies &

procedures

 

Phase 3: High Performance & Productivity

 

 Growth from new business opportunities

Optimum levels of productivity

Excellent performance results

Refined processes, structure & systems aligned to strategy

High level of participation & empowerment of people

Respect for people embedded in the culture

Good communication & information sharing

Learn more about how we can help now

Learn more about each of our Employee Development Programs:

  • » Communication

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  • » Time Management

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  • » Diversity

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  • » The Trust Factor

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  • » The Powers of Persuasion

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  • » Customer Service

    The result of a business is a satisfied customer.

    Leaders in today’s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it’s a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn’t enough.

     

    Customer Service

     High-performance organizations have realized that their proactive approach to employee skills development helps them leverage customer service as a strategic

    advantage.

     

     In this module you will learn to:

    Define a version of customer service

    Discover customer expectations

    Recognize the customer experience

    Enhance customer service skills

     

     Coaching Customer Service

    Effective customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills.

     

    Organizations that place high value on attracting new customers, dazzling customers with their superior services and keeping them long term, value the role that coaching plays in developing their workforce.

     

    In this module you will learn to:

    • Understand customer service coaching
    • Develop customer service coaching techniques
    • Coach customer service personnel
    • Enhance customer service coaching skills
  • » Emotional Intelligence

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  • » Speaking for a Lasting Impression

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  • » Positive Impact

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  • » Conflict Management

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