Well-trained employees are the key to your business success. Studies have shown that the most successful, productive employees are those who have received extensive training. They are the best of the best, often having the strongest stake in the company’s future.
In an ideal world, you would be able to hire people who already possess the exact skills your business needs. But in today’s competitive labor market, demand for skilled workers far exceeds supply.
That is where training comes in. Not only does instruction arm your employees with needed professional or technical skills, but it also shows that you are invested in them and interested in bringing them with you into the company’s future. This helps keep workers motivated and involved.
It is easy for businesses to forget that in today’s world of high technology, people are and will continue to be the most important asset they have. However, many businesses give little thought to the importance of developing the talents of their employees, thus lack the necessary development training.
People remain the most challenging aspect of any business, yet are the most critical to its success. That’s why 360 Solutions has created a comprehensive, in-depth "people development" training system.
The program focuses on 5 Essentials for Optimizing People Development:
1. Hiring the right people
3. Sales training
4. Building high performance teams
5. Leadership development
Through our team of experts, we have tapped into 30 years of research and marketplace application to break through a complex issue and create a system that is easy to execute and provides quick results.
Phases of Organizational Growth
Phase 1: Chaos
Processes, structures & systems not in place
Lack of clear direction & goals
Unclear policies & procedures
Lack of teamwork
Phase 2: Stability
Consistent performance results
Basic processes, structure & systems in place
Adequate resources in place
Clarity of goals & direction
Consistency of priorities
Well-defined policies &
Phase 3: High Performance & Productivity
Growth from new business opportunities
Optimum levels of productivity
Excellent performance results
Refined processes, structure & systems aligned to strategy
High level of participation & empowerment of people
Respect for people embedded in the culture
Good communication & information sharing
Learn more about each of our Employee Development Programs:
» Time Management
» The Trust Factor
» The Powers of Persuasion
» Customer Service
The result of a business is a satisfied customer.
Leaders in today’s rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it’s a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers. Quality alone isn’t enough.
High-performance organizations have realized that their proactive approach to employee skills development helps them leverage customer service as a strategic
In this module you will learn to:
Define a version of customer service
Discover customer expectations
Recognize the customer experience
Enhance customer service skills
Coaching Customer Service
Effective customer service coaches focus on their attention on monitoring performance, providing feedback and recognizing accomplishments. They direct their attention to every level of customer service delivery, working with superstars as well as low performers to improve their customer service skills.
Organizations that place high value on attracting new customers, dazzling customers with their superior services and keeping them long term, value the role that coaching plays in developing their workforce.
In this module you will learn to:
» Emotional Intelligence
» Speaking for a Lasting Impression
» Positive Impact
» Conflict Management